Semester Start and End Dates

    

Frequently Asked Questions

We've heard all the questions but some a lot more than others.

Listed below are answers to the most frequently asked questions. If you need additional assistance you may call an OCMP representative 24 hours a day, 7 days a week at: 1-888-211-6267.

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What constitutes a meal?

All participating restaurants are contractually obligated to provide, at the bare minimum, $9 worth of food per swipe.

OCMP members may use any increment of a meal. 
For Example:  $5.91 would equal .65 meals and $10.53 would equal 1.17 meals

All the participating restaurants are competing for your business, so in many cases they will offer much more. You can view all the restaurants specials by going to our specials page in the restaurant section.

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Can I add additional meals if I run low?

You can add any number of meals at any time either online, over the phone, or through the mail.

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Do restaurants deliver using the OCMP card?

Yes, Any restaurant who delivers normally will deliver with the OCMP card.


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I’ve bought a 10 meal plan. If I don’t use my 10 meals in one week, can I make them up in the next week?

Yes. When you purchase a meal plan, you are purchasing a total number of meals. You can use these meals at anytime throughout the semester.

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I've noticed that my favorite restaurant is not part of OCMP. How can I get them added to the program?

Contact OCMP by telephone at 888-211-6267, or on line at info@ocmp.com to let us know that want to see a specific restaurant added to the program. We will do whatever we can to get them on the program.

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How do I get a statement with my account usage?

You can log into your account and view all your transactions real time. Transactions will be listed by date, time, restaurant, and amount.

Create a web login

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My card was lost or stolen, what should I do?

Login to your online account and report your card lost or stolen using the menu on the left. Your old card will be immediately canceled and all your transactions and balances will be transferred to a new account. A new card will be mailed out to you right away. You can print a temporary card using the menu in your account which you can use while you’re waiting for your new card to arrive. Create a web login

Login to my Account

OCMP cannot be responsible for lost cards not reported within 24 hours.

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Do meals transfer from week to week and from semester to semester?

Meals do transfer form week to week, but not semester to semester.

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I've ordered the 5-meal plan, which is 5 meals a week for the semester, I’ve only eaten 5 meals a week but have run out of meals, how can that be?

When you order a meal plan, you are actually ordering a total number of meals. For example, the Five Meal Plan equates to 5 meals a week for a fourteen week semester (number of weeks per semester may vary, 14 is an average number of weeks based on previous years). If per chance the current semester has more than 14 weeks then you will run out of meals assuming you have eaten 5 meals a week. Subsequently, the inverse is also true. If any given semester is shorter than 14 weeks you will have extra meals at the end of the semester and should plan accordingly.

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I’ve forgotten my PIN number. How do I find out what it is? Can I change it?

Every OCMP card comes associated with a Personal Identification Number or PIN number that is initially generated by our system.

You can retrieve your PIN or change your PIN by through your login. Or, feel free to give us a call at 888-211-6267. We are open 24 hours a day, 7 days a week.

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I've added meals to my account. When will those meals be active?

All orders will be active within 30 minutes. If you have ordered and your card is not working, give us a call at 888-211-6267 and we will resolve it for you immediately.

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What should Ido if I find an error on my statement?

If you find an error due to restaurant over swipe, multiple swipe, or non-delivery, then contact the restaurant first to correct the transaction. If you feel the issue has not been resolved to your satisfaction, then contact OCMP and we will have the issue corrected for you. We can be reached by email at info@ocmp.com, or call 888-211-6267

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Can I use my OCMP card to purchase alcohol?

Alcohol is not permitted to be purchased with your OCMP card.



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